Feedback by UserVoice

How can we improve Word for Mac? Vote for an existing idea or share a new one.

I am unable to update my MS Word for Mac. Please help me in this regard. I am getting a message that "AutoUpdate cannot connect to the updat

I am unable to update my MS Word for Mac. Please help me in this regard. I am getting a message that "AutoUpdate cannot connect to the update server
The server might be too busy, or there might be a problem with your network connection. Wait a few minutes and then try again. I am doing the same for last two weeks. Please do the needful

8 votes
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...
  • Anonymous commented  ·   ·  Flag as inappropriate

    I don't have mojave on my mac. I recieved an email the support for windows7 and office 2010 will continue to receive support until 2020. However, when I try to update my office/word I'm getting the same messages everyone is getting unable to connect

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am constantly trying again only to be told that the server might be busy or a problem with network connection. The product number is 92464-503-0000007-12021

  • Anonymous commented  ·   ·  Flag as inappropriate

    Word needs to update but since the Mojave update my auto update will not connect Arhhhhh

  • Bob Yaffee commented  ·   ·  Flag as inappropriate

    Hi,

    When I upgraded to Mohave OS for the MS Word for mac 2011 (version 14.7.3) , my autoupdate facility lost the ability to connect to the updating url. The product id is 03315-227-8711326-02569.
    If you have any helpful suggestions, I would be delighted to hear about them.
    Thanks in advance,

  • dr.mohammad manna commented  ·   ·  Flag as inappropriate

    I am unable to update my MS Word for Mac. Please help me in this regard. I am getting a message that "AutoUpdate cannot connect to the update server

Feedback and Knowledge Base