Starting or reopening a file, I almost never want to see it in print mode, so every time, I have select View, then select draft, then close that menu section of the screen before I start working. I just spent an hour with one of your tech support people trying to change the default, even setting it up so he could roam around my laptop himself, but there was no way to make that change. It should at least be possible to change the view default that 365 starts with.